Promotions

Update: 2026-06-15 | 23,663 views | Share

Promotions & booking growth

Promotional Programs

The Promotional Programs feature allows you to create and manage discount policies for customers, helping increase booking conversion, attract new players, and support the business growth of your sports venue.

After a promotional program is configured, the system can automatically check and apply the discount when a booking order meets the corresponding conditions, reducing manual work and ensuring accurate price calculation.

Flexible promotion setup

Create different types of promotions such as percentage discounts, fixed-amount discounts, Court Type-based promotions, time-based promotions, or special event campaigns.

Automatic application

When customers book online or staff create booking orders at the venue, the system can automatically check promotion conditions and apply the appropriate discount.

Support revenue growth

Promotions help attract new customers, increase return visits, fill off-peak time slots, and optimize court utilization.

1. Set up promotional programs

Depending on your business needs, you can create multiple promotional programs and apply them on the system at the same time. Each program can have its own discount type, validity period, and application conditions.

Common promotion types

You can design promotional programs in different formats to match your business goals for each stage.

Percentage discount: For example, 10%, 15%, or 20% off the booking order value.
Fixed-amount discount: For example, 20,000 VND, 50,000 VND, or a specific amount deducted from each order.
Discount by Court Type: Apply discounts to Pickleball courts, Badminton courts, Tennis courts, VIP courts, or standard courts.
Time-based discount: Apply promotions for off-peak hours, weekdays, weekends, or special business periods.
Event-based promotion: Suitable for grand openings, sports festivals, tournaments, community events, or dedicated marketing campaigns.

Conditions and validity period

Each promotional program should be configured clearly so the system can check and apply it accurately during the booking process.

Validity period: Start date, end date, or specific period when the program is active.
Eligible customers: Apply to all customers or a specific customer group if needed.
Application scope: Apply by Court Type, specific court, time slot, or booking channel.
Order conditions: Apply based on order value, rental duration, or other business criteria.
Program status: Enable, pause, or stop a program depending on the operating plan.

Suggestion: Before creating a promotion, define the goal of the program clearly, such as attracting new customers, increasing off-peak bookings, rewarding returning customers, or supporting a specific sports event.

2. Automatically apply promotions during booking

When customers book online or staff create a booking order, the system automatically checks the conditions of active promotional programs to determine whether a discount can be applied.

A customer or staff member creates a booking order

The booking order is created either through online booking on Sportnet or directly by staff at the venue.

Input data: The system records customer information, Court Type, specific court, booking date, usage time slot, rental duration, and order value.

The system checks promotion conditions

Sportnet compares the booking information with the promotional programs currently enabled in the system.

Condition checking: The system checks whether the program is still valid, whether the order belongs to the eligible Court Type, whether the time slot matches, and whether other related conditions are satisfied.

Apply the discount to the order value

If the booking order meets the required conditions, the discount will be applied according to the program configuration.

Result: The discount value is calculated automatically, allowing customers and staff to see the final cost clearly without manual calculation.

Record promotion data in orders and reports

Promotion information is stored with the booking order for payment, reconciliation, and campaign performance analysis.

Meaning: Venue owners can track which programs are being used, how much discount has been applied, and how promotions affect revenue or booking conversion.

3. Synchronize with the booking system

Promotional programs are integrated with important features in the Venue Management module, ensuring that every booking order is calculated using the same rules and that data remains consistent across the entire system.

Connect with booking and payment

Discounts are applied directly to the booking, order processing, and on-site payment workflow.

Online booking: Customers can receive discounts when submitting online booking requests.
Booking order management: Staff can view the promotion applied to each booking order.
Pricing table: Promotions are calculated based on the configured court rental price.
On-site payment: The final price after discount can be used for payment or reconciliation at the venue.

Connect with reports and statistics

Promotion data is recorded to help venue owners evaluate business performance and optimize future campaigns.

Track the number of orders using promotions.
Summarize the total discount value applied.
Evaluate the impact of promotions on booking revenue.
Compare performance across different programs or business periods.

Benefit: When promotional programs are managed centrally, venue owners do not need to calculate discounts manually for each order while still keeping data synchronized with bookings, payments, revenue, and reports.

4. Flexible for business operations

You can create, edit, pause, or stop promotional programs at any time to match your business strategy in each operating period.

Attract new customers

Promotional programs can be used as a marketing tool to encourage new players to try your venue.

Grand opening or new venue launch promotions.
Discounts for first-time bookings.
Promotions linked to sports events or tournaments.
Create a reason for new customers to choose your venue over other locations.

Increase customer return rate

Promotions can also support customer care and increase court usage frequency among existing customers.

Discounts for returning customers.
Programs for groups, clubs, or player communities.
Off-peak promotions to improve utilization during low-demand hours.
Special policies for loyal customers or frequent bookers.

5. Manage and adjust promotional programs

During operations, you can adjust promotional programs to match real business conditions, campaign performance, or changes in your pricing and customer strategy.

Edit promotion information

When program details need to change, you can update the configuration to reflect the new policy.

Change the program name or promotion description.
Update the percentage discount or fixed discount amount.
Adjust the validity period of the program.
Update the application scope by Court Type, specific court, or time slot.
Change application conditions based on the business campaign.

Enable, pause, or stop a program

You can actively control the status of each program to ensure discounts are only applied when appropriate.

Enable the program when the campaign starts.
Pause the program during a review or adjustment period.
Stop applying the program when it ends or is no longer suitable.
Keep historical data for statistics and performance evaluation.

Note: Before changing an active promotion, review current booking orders and operating processes to avoid confusion when applying discounts to customers.

6. Suggestions when launching promotional programs

Design each promotion with a specific goal:

Each program should have a clear objective, such as increasing off-peak bookings, attracting new customers, rewarding returning customers, or supporting a sports event. A clear goal makes it easier to evaluate performance and optimize future programs.

Monitor performance after launch:

After a program is applied, track the number of orders using the promotion, the revenue generated, and the return rate of customers. This data helps you decide whether to continue, adjust, or replace the program in the next business period.

Next: Point of Sale (POS)

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