Booking Management

Update: 2026-06-15 | 23,633 views | Share

Booking order tracking & processing

Court Booking Order Management

The Court Booking Order Management feature allows you to track and process all court booking orders through one unified interface. Every booking created by customers online or by staff at the venue is stored centrally and managed throughout the entire operation process.

This is the central workspace for court booking operations, helping venue owners and staff easily track customer information, booking history, costs, processing status, and any changes related to each booking order.

Centralized order management

All booking orders from different sources are stored in one system, allowing staff to search, process, and update booking information whenever needed.

Clear status tracking

Each booking order can be managed by status, such as pending confirmation, confirmed, in use, completed, or canceled.

System-wide synchronization

Booking order data is connected with the booking calendar, pricing tables, promotions, POS, customer management, revenue, and statistical reports.

1. Booking order sources

The system supports booking orders created from multiple sources. All data is synchronized into one system to keep information consistent and prevent fragmented processing.

Online booking orders from customers

When customers book courts online on Sportnet, the order information is automatically recorded in the venue management system.

Customers can select the date, time slot, Court Type, and preferred court on their own.
Booking information is synchronized into the booking order list.
The booking calendar is updated by time and specific court.
Staff can receive, confirm, or process the order according to the venue’s operating workflow.

Orders created by staff at the venue

In addition to online bookings, staff can also create booking orders directly for customers who call, message, or come to the venue to book a court.

Create booking orders for customers at the front desk.
Record customer information, selected court, date, time, and rental duration.
Apply pricing tables or promotional programs if available.
Update operational changes such as rescheduling, changing courts, or canceling bookings.

Note: Whether a booking is created online by a customer or manually by staff, all data is managed centrally so every staff member works from the same source of information, reducing double bookings and coordination errors.

2. Information included in a booking order

Each booking order can include complete information related to the customer, selected court, booking time, cost, additional services, and processing status. This helps staff understand the order clearly and handle each step accurately.

Customer and court usage information

This group of information identifies who made the booking, which court was booked, and when the court will be used.

Customer: Name, contact information, or Sportnet account if the customer booked online.
Court Type: The selected court group, such as Pickleball, Badminton, Tennis, or VIP courts.
Specific court: The individual court assigned to the booking, such as Court 01, Court 02, or Court 03.
Usage date and time slot: The date and time range selected by the customer.
Rental duration: The total court usage time calculated based on system configuration.

Cost and order processing information

This group of information supports cost calculation, payment tracking, and status management for each booking order.

Rental price: The price applied based on the configured pricing table.
Additional services: Products or services used by the customer during the booking, if any.
Promotion: Promotional programs applied if the booking meets the configured conditions.
Notes: Special requests or important information for staff during service.
Processing status: The current status of the order in the operating workflow.

Data updates: Depending on user permissions, booking order information can be edited or updated during management to reflect actual operational changes.

3. Booking order status workflow

During operations, a booking order may go through several different statuses. Updating order status helps staff track activity, control processing progress, and keep the customer service workflow consistent.

Pending confirmation

A new booking order has been created and is waiting for staff or the venue owner to review the information before confirmation.

Common use case: This status is often used when a customer submits an online booking request or when staff need to recheck availability, pricing, customer information, or booking rules before confirming.

Confirmed

The booking order has been confirmed, and the court usage schedule is officially recorded in the system.

Meaning: This status indicates that the time slot has been reserved for the customer, helping staff avoid accepting another booking for the same court and time.

In use

The customer has arrived at the venue or is currently using the court according to the booking order.

During this stage: Staff can track usage time, record additional services, support the customer, and prepare for payment or order completion.

Completed or canceled

After the customer finishes using the service or the booking is no longer valid, staff can update the order to the appropriate final status.

Result: Completed orders are recorded in transaction history and reports. Canceled orders are also retained for reconciliation, history tracking, and operational review.

4. Connect with other features

Booking order management is integrated with the entire Venue Management module on Sportnet. As a result, changes made to booking orders can be synchronized with related features, keeping data accurate and consistent across the whole system.

Connect with booking operations

Booking orders are directly connected with the calendar, pricing tables, and booking policies to ensure accurate scheduling and coordination.

Booking calendar: Orders are displayed on the calendar by date, time, and specific court.
Pricing table: The system applies rental prices based on Court Type, specific court, and usage time slot.
Promotions: Discounts are applied to the order when the configured conditions are met.
Online booking: Orders submitted by customers online are synchronized into the order management area.

Connect with business and data features

Booking order data is also used across business, customer care, and management reporting features.

Point of Sale (POS): Record products or services added while the customer is using the court.
Customer management: Store booking history, usage frequency, and customer transaction information.
Revenue reports: Summarize revenue from court bookings and related services.
Operational statistics: Track court utilization, peak time slots, and order processing status.

Meaning: When booking orders are managed centrally and synchronized with related features, venue owners can better control the full workflow from scheduling and court usage to payment and revenue reporting.

5. Manage and adjust orders flexibly

In real-world operations, booking orders may require changes such as rescheduling, changing courts, adding services, updating notes, or canceling bookings. The system allows staff to handle these changes in one interface so information stays up to date.

Common order actions

Staff can quickly handle operational situations that arise during booking or court usage.

View booking order details.
Edit booking date, time slot, or selected court.
Update customer information or internal notes.
Add extra services or attached products.
Update order status according to the operating workflow.
Cancel or adjust orders according to venue policies.

Control data and permissions

Order updates should follow user permissions to ensure operational data and transaction history are properly controlled.

Assign staff permissions based on operational roles when needed.
Limit incorrect edits to completed or paid orders.
Keep historical data for reconciliation and reporting.
Ensure important changes are updated according to the correct process.

6. Suggestions for managing booking orders effectively

Update order status at the right time:

Staff should update order status immediately when changes occur, such as confirming a booking, starting court usage, completing payment, or canceling a booking. This helps the entire operations team understand the real situation and avoid confusion.

Manage orders in the system instead of using scattered notes:

Changes related to schedules, courts, customers, rental prices, or additional services should be updated directly in the booking order. This keeps data synchronized with the calendar, revenue, customers, and reports while reducing the risk of losing important information.

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