Customer Management

Basic information helps identify customers and supports communication, customer care, and booking order processing.

• Full name: The customer’s name or display name in the system.
• Contact information: Phone number, email, or other contact channels if available.
• Sportnet account: Linked to the player’s account if the customer books online.
• Join time: The time when the customer first generated a transaction or used services at the venue.
• Notes: Important information that staff should keep in mind when serving the customer.

Customer information can be edited or supplemented when needed to reflect accurate data during daily operations.

• Update contact information when customers change phone numbers or email addresses.
• Add notes about booking habits, special requests, or customer care history.
• Link customers with booking orders or related transactions.
• Standardize data so staff can search more easily and serve customers better.

Customer booking records are stored for lookup, customer care, and service usage analysis.

• Dates and time slots the customer usually books.
• Court Types or specific courts the customer has used.
• Status of booking orders created by the customer.
• Booking frequency by week, month, or specific business period.
• History of schedule changes, cancellations, or adjustments if any.

In addition to bookings, the system can also record on-site purchases and add-on services used by the customer.

• History of drinks, snacks, or products purchased at the venue.
• Services used, such as racket rental, equipment rental, or coaching.
• Total transaction value from bookings, on-site sales, and add-on services.
• Data for reconciliation, customer care, and business reporting.

Each booking transaction can be linked to a customer profile to create a clear service usage history.

• Online booking: Customers who book through Sportnet are recorded in the system.
• Booking order management: Customer profiles are linked to each booking order.
• Booking calendar: Court usage history helps track booking habits.
• Promotional programs: Customer data can support more relevant discount campaigns.

On-site sales, add-on services, and revenue data can be summarized by customer.

• On-site Sales (POS): Record customer purchase and service usage history.
• Revenue reports: Summarize transaction value by customer or customer group.
• Behavior statistics: Track booking frequency, commonly used services, and return trends.
• Customer care: Support more effective customer retention programs.

Based on transaction data, venue owners can identify different customer groups and create more suitable care policies.

• New customers booking for the first time.
• Customers who return frequently.
• Customers with high transaction value.
• Customers from groups, clubs, or player communities.
• Inactive customers who may need re-engagement.

Using customer data, venues can build promotions, care programs, or marketing campaigns that better match each business objective.

• Discounts for returning customers.
• Appreciation programs for frequent customers.
• Promotions for groups booking during off-peak hours.
• Campaigns to attract new customers from the Sportnet community.
• Special policies for clubs or fixed player groups.