Sportnet Data Deletion Requests

Effective: 3 November 2026. Sportnet support, operated by Công ty TNHH Sportnet, receives requests at info@sportnet.vn.

1. Send a request

1. Email us from the address linked to your Sportnet account, if you still have access.
2. Use the subject “Sportnet data deletion request”.
3. Include your account email or Sportnet profile URL and specify whether you want your entire account, Google/Facebook sign-in data, or particular content deleted. If you cannot access your original email, explain this so support can guide verification.

Never send passwords, one-time codes, recovery codes or access tokens. We request only the information necessary to verify ownership and prevent deletion of someone else's account.

2. Scope and handling

Support verifies ownership and confirms the requested scope. For accounts managing tournaments, clubs, venues or shared resources, we clarify management transfer and affected information first.

Provider-data requests cover the provider identifier/link and remaining information obtained from that provider within the confirmed scope. Removing a sign-in link may remove your ability to sign in that way; confirm another access method if you intend to keep using Sportnet.

Account deletion covers profile information, credentials, sign-in links and related data in the confirmed scope. Shared activity records or information retained on a valid legal basis are assessed separately. We explain any retained information, its reason and retention period. Anonymization may be used where appropriate to the request and applicable requirements.

We respond to a properly submitted request within two working days and implement deletion within 20 days of receiving it. Where processors or third parties must participate, the period is 30 days. A necessary extension for a complex request is notified with reasons and may occur once, for up to 20 additional days.

The review includes active information and recovery copies, if any. Data confirmed for deletion must not be restored into use. Retained exceptions are restricted and explained. Results are sent in the same email thread.

3. Disconnecting Google or Facebook

You can remove Sportnet through your provider's third-party app/connection settings. That does not automatically delete Sportnet data or end your existing Sportnet session. Log out on your device and email support to request deletion of Sportnet data. After account deletion, signing in and granting access again may create a new account.

4. Follow-up

Reply to the same email thread for progress or additional information. Results are sent to your verified contact address. See also the Privacy policy.